Frequently Asked Questions

Where is my order?

Orders placed on working days before 4:00 PM will be shipped the same day.

As soon as your order has been shipped, you will receive an email with the track & trace code, which allows you to see exactly where your order is.

How long is your delivery time?

Our delivery time is 1-2 days, orders placed on working days before 4:00 PM will be shipped the same day.

Is it possible to pick up my order myself?

Yes, the option to collect your order yourself is by appointment only.

Send us an email or DM to make an appointment.

address:

Stationsstraat 18

5935 RA Steyl

I would like to return something.

Our returns page describes exactly how you can return your order.

I have not received a confirmation email or track & trace code.

Unfortunately, it's possible the confirmation email ended up in your spam box. It's also possible you entered your email address incorrectly.

If you haven't received a confirmation email, but the amount has been debited from your bank account, we have received your order and will start processing it.

If you have any doubts about this, please contact us at info@livomi

Can I call you too?

All communication from the webshop is via email.

Would you rather call us if you're having trouble? Send us an email with your name, order number, and your question to info@livomi.nl. We'll get back to you as soon as possible.